Privacy Policy

Last Updated 2 August 2015

Reyna Equestrian Limited recognizes the importance of protecting the privacy of all information provided by the users of our website, recipients of our e-mail newsletters and all of our retail customers.  Reyna Equestrian Limited will show a fundamental respect for a users’ right to privacy and this will guide our relationships with our users.

This privacy statement discloses the privacy practices for all products and services owned by Reyna Equestrian Limited.

Information Collection and Use

Reyna Equestrian Limited and it's agents collect information from its website users, newsletter subscribers and retail customers.  The following statement is a breakdown on how information is collected and how that information is used to provide a better service.

Invoicing - Customer details such as name, address, phone number and email are collected for all services requiring payment.  Certain details pertaining to order type and history may also be collected.  All information collected is only utilised for records required by law, for basic sales information (should we be required to liaise or provide sales support for the Customer) and general communications with our Customers. Credit card details are not stored by Reyna Equestrian Limited as a result of a transaction. Reyna Equestrian Limited utilises eWAY as a secure PCI DSS compliant merchant payment facility. Their Privacy Statement can be viewed at https://eway.io/nz/legal#privacy

Email Newsletters - All Reyna Equestrian Customers have an option to be added to an emailing list to receive newsletters.  Mailing list information may also be collected from invoicing sources or from website requests and used only for newsletter requirements.  Recipients can unsubscribe at any time by using the links provided in these newsletters.

Communications - Reyna Equestrian Limited has features on its website allowing users to submit information (such as contact forms and a blog).  Requests for service, support or information through all forms of communication may be required to be forwarded to a third party to meet a specific request. All communication materials may be retained for Reyna Equestrian Limited's internal administrative purposes and to better help it serve its customers.

Special Offers - Occasionally Reyna Equestrian Limited may have important product, service offers, company news or special deals.  Typically these events will coincide to be included in our newsletters but there are times when a "stand alone" mail out communication may occur.  All newsletter communications provide an "opt out" function for those who do not wish to receive communications from Reyna Equestrian Limited via this method.

Sharing of Information

Reyna Equestrian Limited and its Agents do not knowingly share a customer's personal information with any third parties.  Occasionally this information may be used for demographic reporting and various sales reports, however these will not contain any personal information.

Correcting or Updating Personal Information

To change or update personal information customers should contact Reyna Equestrian Limited via email info@reynaequestrian.co.nz.  This email address may also be used by customers who would like their details removed instead of via any "opt out" features that may have been provided.

Security

Reyna Equestrian Lmited will use reasonable precautions to protect any personal information received.  Only those employees who require access to this information to complete a specific task will be permitted and regular secure back ups of our records will be undertaken.

Links

The Reyna Equestrian Limited website may provide links to other sites.  Reyna Equestrian Limited is not responsible for the privacy practices or content of other websites.

Changes

All changes to our privacy statement will be posted on this page.  It is recommended customers check here frequently to keep abreast of developments.