Website Terms of Use

Acceptance of Terms and Conditions

By using this website or by placing an order for the supply of goods by Reyna Equestrian Limited, the customer has acknowledged acceptance of the terms and conditions of sale and use set out herein.

These terms apply to all transactions where Reyna Equestrian Limited supplies goods to a customer.

Price

All prices indicated are in New Zealand dollars (NZD) and are subject to change without prior notice.  Pricing is affected by the New Zealand dollar exchange rate and our suppliers may be forced to review these frequently. We will endeavour to keep our displayed prices as accurate as possible at all times but there may be circumstances where there is a variation on the displayed price. The customer will be notified of this before the order is processed. Prices displayed on our website are inclusive of GST unless otherwise stated.

Our product listing indicates stock on hand availability but there may be occurrences where this is incorrect. We will notify the customer on receipt of an order with regards to this and provide the customer with alternative options - this includes a cancellation of the order or a revised delivery date.

Payment

Title to all goods supplied does not pass to the purchaser until full payment has been received and funds are cleared by our bank. Payment is via credit or debit card through the DPS Payment Express facility or via direct credit via Poli. Payment by cheque or direct credit can be facilitated by prior arrangement, but please note your order may be held back from processing until payment is cleared.

Reyna Equestrian Limited reserves the right to refuse to supply any order(s) without providing a reason for such refusal. We reserve the right to charge a penalty rate of 2.5% per month (calculated daily) on the payment or part payment of goods supplied by Reyna Equestrian Limited that a customer defaults on.  If recovery of any default amount is required then all costs will be passed on to the customer and added to the total outstanding.

Delivery

All freight charges are to be borne by the customer unless prior arrangements have been made with Reyna Equestrian Limited. Customers returning goods under warranty may be asked to pay all related freight charges (that is both inward and outward).

Orders will be shipped the same day payment is cleared unless stock issues prevent this, in which case the customer will be notified of any delay and an updated ETA provided.

Reyna Equestrian Limited will not be held responsible for any damage, loss or delay occurring to goods in transit. Accordingly, it is recommended that the customer arranges their own transit insurance. Reyna Equestrian Limited will not be held liable for delays in delivery.  Reyna Equestrian Limited will however liaise with the freight company on the customer's behalf once notified of a delay or damage or loss. Any dates quoted for the delivery of products are approximate only and shall not form part of the contract. Delivery will be via courier with track and trace and signature required. Some orders may be shipped directly from our suppliers and occasionally we do allow customer pickup from our premises.

Guarantees and Warranties

Reyna Equestrian Limited at times distributes goods on behalf of vendors.  Specific warranty concerns will be addressed to the manufacturer via the vendor on the customer's behalf. Warranties are processed as RTB (return to base). Warranties and freight are the responsibility of the customer.  Once the warranty issue has been addressed Reyna Equestrian Limited will then pay the return freight to the originally supplied customer delivery address. Any warranty supplied is not an instant replacement warranty.

Except where required by law or within these Terms and Conditions, Reyna Equestrian Limited is not liable for any claim in relation to any goods suppied to the customer.

Pictures and links to external websites are for illustrative or reference purposes only.

Unless stated, accessories shown in product images are not included as part of the advertised purchase price.

Refunds or Faulty Goods

Where goods received are faulty please email support@reynaequestrian.co.nz with a brief description of the problem, the invoice or order number and Reyna Equestrian Limited will supply a RA number (Return Authorisation number). The goods must then be returned in the original packaging with all original items and accessories supplied.

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. The New Zealand Consumer Guarantees Act can be viewed at http://www.consumeraffairs.govt.nz/.

Non faulty goods may be returned for a refund of the purchase price. less a 10% administrative fee, within 7 days of shipping, so long as the goods have not been tampered with, used, are in the original packaging and all original items/accessories are included. Reyna Equestrian Limited is unable to provide product replacement if the products have been tampered with, used, are not in the original packaging, all original items/accessories are not returned, are outside the 7 day refund period or outside the manufacturer's warranty period.

Orders may be cancelled anytime prior to being shipped to the customer.  Where payment has already been processed then a credit to a nominated bank account of the price paid less a 10% administration fee will be made.

We cannot provide a refund, cancellation or exchange on customised, personalised goods, or goods sourced and ordered specifically for you. We are also unable to compensate for return parcels that are lost or damaged in transit. We suggest you take appropriate precautions if making a return by liaising with your local Post Office or courier.

Liability

Reyna Equestrian Limited shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of any products purchased.

Reyna Equestrian Limited will not be liable to repair or replace any defective goods supplied to the customer but will liaise with the manufacturer to ensure a replacement or repair is undertaken by the manufacturer.

If Reyna Equestrian Limited is unable to honour the Terms and Conditions contained herein due to circumstances outside its control then Reyna Equestrian Limited is released from its obligations under this agreement.

Copyright of Website Material

All of the material on and in relation to this website is and remains the property of Reyna Equestrian Limited at all times, or in the case of some material, a third party. If we have utilised third party material then the appropriate permissions have been obtained. You are not permitted to copy, reproduce, modify, transmit, post or distribute, whether electronically or otherwise, any material from this website except for your own private, non-commercial use. Any other use of the website material constitutes a breach of Reyna Equestrian Limited's copyright and other proprietary rights.