To ensure your query or feedback reaches the right ears, please utilise one of the following email addresses;
For sales and product enquiries - sales @reynaequestrian.co.nz
General enquiries - firstname.lastname@example.org
Freight, product issues, or general website assistance - email@example.com
or of course you can reach us via any one of our social media accounts.
1810 Broadlands Road, RD1 Broadlands Forest
15 minutes from Taupo CBD
11am-5pm Monday - Friday
Outside these hours by appointment only
Reyna Equestrian Limited
1810 Broadlands Road, RD 1
Telephone - 0800 2 REYNA (0800 2 73962)
The term ‘Reyna Equestrian Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1810 Broadlands Road, RD1, Reporoa, Waikato, 3081, NZ. Our ABN is 9429030671362. The term ‘you’ refers to the user or viewer of our website.
Last updated 11 November 2021
Reyna Equestrian Limited recognises the importance of protecting the privacy of all information provided by the users of our website, recipients of our e-mail newsletters and all our retail and wholesale customers. Reyna Equestrian Limited will show a fundamental respect for a users’ right to privacy and this will guide our relationships with our users.
This privacy statement discloses the privacy practices for all products and services owned by Reyna Equestrian Limited.
Information Collection and Use
Reyna Equestrian Limited and its agents collect information from its website users, newsletter subscribers, retail and wholesale customers. The following statement is a breakdown on how information is collected and how that information is used to provide a better service.
Invoicing - Customer details such as name, address, phone number and email are collected for all services requiring payment. Certain details pertaining to order type and history may also be collected. All information collected is only utilised for records required by law, for basic sales information (should we be required to liaise or provide sales support for the Customer) and general communications with our customers. Credit card details are not stored by Reyna Equestrian Limited as a result of a transaction, but this option is available via the payment services, we provide such as AfterPay. Reyna Equestrian Limited utilises Stripe as a secure PCI DSS compliant merchant payment facility. Their Privacy Statement can be viewed at https://support.stripe.com/questions/privacy-and-security-of-personal-information-submitted-to-stripe
Email Newsletters - All Reyna Equestrian Customers have an option to be added to an emailing list to receive newsletters. Mailing list information may also be collected from invoicing sources or from website requests and used only for newsletter requirements. Recipients can unsubscribe at any time by using the links provided in these newsletters.
Communications - Reyna Equestrian Limited has features on its website allowing users to submit information (such as contact forms and a blog). Requests for service, support, or information through all forms of communication may be required to be forwarded to a third party to meet a specific request. All communication materials may be retained for Reyna Equestrian Limited's internal administrative purposes and to better help it serve its customers.
Special Offers - Occasionally Reyna Equestrian Limited may have important product, service offers, company news or special deals. Typically these events will coincide to be included in our newsletters but there are times when a "stand alone" mail out communication may occur. All newsletter communications provide an "opt out" function for those who do not wish to receive communications from Reyna Equestrian Limited via this method.
Use of Website Cookies
What are cookies?
Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.
What types of cookies do we use?
Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content.
Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognize your username and remember how you customized the site during future visits.
These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.
How to delete cookies?
If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.
Sharing of Information
Reyna Equestrian Limited and its Agents do not knowingly share a customer's personal information with any third parties. Occasionally this information may be used for demographic reporting and various sales reports, however these will not contain any personal information.
Correcting or Updating Personal Information
Those customers who have an account on our website can update their personal details at any time by logging in to their account. For those customers who do not have an account, to change or update personal information, these customers should contact Reyna Equestrian Limited via email firstname.lastname@example.org. This email address may also be used by customers who would like their details removed instead of via any "opt out" features that may have been provided.
Reyna Equestrian Limited will use reasonable precautions to protect any personal information received. Only those employees who require access to this information to complete a specific task will be permitted and regular secure backups of our records will be undertaken.
The Reyna Equestrian Limited website may provide links to other sites. Reyna Equestrian Limited is not responsible for the privacy practices or content of other websites.
All changes to our privacy statement will be posted on this page. It is recommended customers check here frequently to keep abreast of developments.
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