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Reyna Equestrian Ltd
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Reyna Equestrian Ltd
0
  • Horse
    • Bandages & Wraps
    • Boots
    • Bridles & Accessories
      • Bits
      • Bridles
      • Browbands
      • Reins
    • Covers & Rugs
    • Ear Nets
    • Feed & Supplements
    • Grooming
    • Halters & Lead Ropes
    • Leather Care
    • Martingales & Breastplates
    • Paddock & Stable
    • Saddles & Accessories
      • Girths
      • Saddle Blankets
      • Saddles
      • Stirrups
    • Studs & Keepers
    • Veterinary & Health
  • Rider
    • Accessories
    • Boots & Chaps
    • Clothing & Apparel
      • Belts, Socks & Ties
      • Casual Wear
      • Children's Breeches
      • Children's Shirts
      • Gilets & Jackets
      • Gloves
      • Men's Breeches
      • Men's Shirts
      • Women's Breeches
      • Women's Shirts
    • Crops, Whips & Spurs
    • Helmets
    • Reyna Merchandise
    • Safety Vests
  • Freejump
    • Airbag
    • Airbag Compatible Clothing
  • Presteq
    • For the Horse
      • AmbitionFirst
      • FaySport Bridle
    • For the Rider
      • AmbitionFirst
  • Dog Wear
    • Coats
    • Sweaters
    • Tees
  • Home
  • Website Terms of Use

Website Terms of Use

Website Terms of Use


Acceptance of Terms and Conditions 

By using this website or by placing an order for the supply of goods by Reyna Equestrian Limited, the customer has acknowledged their acceptance of the terms and conditions of sale and use set out herein. 

These terms apply to all transactions where Reyna Equestrian Limited supplies goods to a customer. 

Price

All prices indicated are in New Zealand dollars (NZD) and are subject to change without prior notice. Pricing is affected by the New Zealand dollar exchange rate and our suppliers may be forced to review these frequently. We will endeavour to keep our displayed prices as accurate as possible at all times but there may be circumstances where there is a variation on the displayed price. This scenario is unlikely to occur but if it does the customer will be notified of this before the order is processed and provided with an option to progress with the order or to decline the order. Prices displayed on our website are inclusive of GST unless otherwise stated. 

Our product listing indicates stock on hand availability but there may be occurrences where this is incorrect. We will notify the customer on receipt of an order with regard to this and provide the customer with alternative options - this includes a cancellation of the order or a revised delivery date. 

Payment

Title to all goods supplied does not pass to the purchaser until full payment has been received and funds are cleared by our bank. Payment is via credit or debit card through the Stripe Payment facility or through PayPal, Apple Pay and Google Pay. Payment direct credit can be facilitated by prior arrangement, but please note your order may be held back from processing until payment is cleared into our account. 

Reyna Equestrian Limited reserves the right to refuse to supply any order(s) without providing a reason for such refusal. We reserve the right to charge a penalty rate of 2.5% per month (calculated daily) on the payment or part payment of goods supplied by Reyna Equestrian Limited that a customer defaults on. If recovery of any default amount is required, then all costs will be passed on to the customer and added to the total outstanding. 

Delivery

All freight charges are to be borne by the customer unless prior arrangements have been made with Reyna Equestrian Limited. Customers returning goods under warranty may be asked to pay all related freight charges (that is both inward and outward). 

Orders are typically shipped the same day payment is cleared unless stock issues prevent this, in which case the customer will be notified of any delay and an updated ETA provided. 

Reyna Equestrian Limited will not be held responsible for any damage, loss or delay occurring to goods in transit. Accordingly, it is recommended that the customer arrange their own transit insurance. Reyna Equestrian Limited will not be held liable for delays in delivery. Reyna Equestrian Limited will, however, liaise with the freight company on the customer's behalf once notified of a delay, damage or loss. Any dates quoted for the delivery of products are approximate only and shall not form part of the contract. Delivery will be via courier with track and trace and signature required by default. Some orders may be shipped directly from our suppliers, and we do allow customer pickup from our retail store and mobile trailers. 

Guarantees and Warranties

Reyna Equestrian Limited at times distributes goods on behalf of vendors. Specific warranty concerns will be addressed to the manufacturer via the vendor on the customer's behalf. Warranties are processed as RTB (return to base). Warranties and freight are the responsibility of the customer. Once the warranty issue has been addressed Reyna Equestrian Limited will then pay the return freight to the originally supplied customer delivery address. Any warranty supplied is not an instant replacement warranty. 

Except where required by law or within these Terms and Conditions, Reyna Equestrian Limited is not liable for any claim in relation to any goods supplied to the customer. 

Pictures and links to external websites are for illustrative or reference purposes only. 

Unless stated, accessories shown in product images are not included as part of the advertised purchase price. 

For a full statement of our returns policy please see https://www.reynaequestrian.co.nz/returns-policy/

Liability

Reyna Equestrian Limited shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of any products purchased. 

Reyna Equestrian Limited will not be liable to repair or replace any defective goods supplied to the customer but will liaise with the manufacturer to ensure a replacement or repair is undertaken by the manufacturer. 

If Reyna Equestrian Limited is unable to honour the Terms and Conditions contained herein due to circumstances outside its control, then Reyna Equestrian Limited is released from its obligations under this agreement. 

Copyright of Website Material

All the material on and in relation to this website is always and remains the property of Reyna Equestrian Limited, or in the case of some material, a third party. If we have utilised third party material, then the appropriate permissions have been obtained. You are not permitted to copy, reproduce, modify, transmit, post, or distribute, whether electronically or otherwise, any material from this website except for your own private, non-commercial use. Any other use of the website material constitutes a breach of Reyna Equestrian Limited's copyright and other proprietary rights. 

Product Images

The imagery utilised on our website for products that we sell are typically a combination of supplier provided images or those that we have had professionally photographed. There may be instances where a product image utilised is designed to promote a product in its best light or application, including available accessories or add-ons. Where the image is not the default or "bare bones" product, this will be highlighted as part of the product description or clarified as part of the additional product text.

Corrections

We're all human and occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the site information at any time without prior notice once we have been advised of the issue.

Flat Rate Shipping

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Easy Returns Policy

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Copyright © 2022 Reyna Equestrian Ltd
ABN: 9429030671362
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Reyna Equestrian Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Reyna Equestrian Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1810 Broadlands Road, RD1, Reporoa, Waikato, 3081, NZ. Our ABN is 9429030671362. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

Privacy Policy

Last updated 4 March 2022

Reyna Equestrian Limited recognises the importance of protecting the privacy of all information provided by the users of our website, recipients of our e-mail newsletters and all our retail and wholesale customers.  Reyna Equestrian Limited will show a fundamental respect for a user’s right to privacy and this will guide our relationships with our users.

This privacy statement discloses the privacy practices for all products and services owned by Reyna Equestrian Limited.


Information Collection and Use

Reyna Equestrian Limited and its agents collect information from its website users, newsletter subscribers, retail, and wholesale customers.  The following statement is a breakdown on how information is collected and how that information is used to provide a better service.

Invoicing - Customer details such as name, address, phone number and email are collected for all services requiring payment.  Certain details pertaining to order type and history may also be collected.  All information collected is only utilised for records required by law, for basic sales information (should we be required to liaise or provide sales support for the Customer) and general communications with our customers. Credit card details are not stored by Reyna Equestrian Limited as a result of a transaction, but this option is available via the payment services we provide such as AfterPay. Reyna Equestrian Limited utilises Stripe as a secure PCI DSS compliant merchant payment facility. Their Privacy Statement can be viewed at https://support.stripe.com/questions/privacy-and-security-of-personal-information-submitted-to-stripe

Email Newsletters - All Reyna Equestrian Customers have an option to be added to an emailing list to receive newsletters.  Mailing list information may also be collected from invoicing sources or from website requests and used only for newsletter requirements.  Recipients can unsubscribe at any time by using the links provided in these newsletters. igning up using a social network will by default give your consent to form part of our subscriber list.

Communications - Reyna Equestrian Limited has features on its website allowing users to submit information (such as contact forms and a blog).  Requests for service, support, or information through all forms of communication may be required to be forwarded to a third party to meet a specific request. All communication materials may be retained for Reyna Equestrian Limited's internal administrative purposes and to better help it serve its customers.

Special Offers - Occasionally Reyna Equestrian Limited may have important product, service offers, company news or exclusive deals.  Typically, these events will coincide to be included in our newsletters but there are times when a "stand alone" mail out communication may occur.  All newsletter communications provide an "opt out" function for those who do not wish to receive communications from Reyna Equestrian Limited via this method.

Use of Website Cookies

What are cookies?

Cookies are plain text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.

What types of cookies do we use?

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content.

Functionality cookies

Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognize your username and remember how you customized the site during future visits.

Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.

How to delete cookies?

If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.

Contacting us

If you have any questions about this cookie policy or our use of cookies, please contact us at support@reynaequestrian.co.nz.

Sharing of Information

Reyna Equestrian Limited and its Agents do not knowingly share a customer's personal information with any third party.  Occasionally this information may be used for demographic reporting and various sales reports, however these will not contain any personal information.

Correcting or Updating Personal Information

Those customers who have an account on our website can update their personal details at any time by logging in to their account. For those customers who do not have an account, to change or update personal information, these customers should contact Reyna Equestrian Limited via email info@reynaequestrian.co.nz.  This email address may also be used by customers who would like their details removed instead of via any "opt out" features that may have been provided.

Security

Reyna Equestrian Limited will use reasonable precautions to protect any personal information received.  Only those employees who require access to this information to complete a specific task will be permitted and regular secure backups of our records will be undertaken.

Links

The Reyna Equestrian Limited website may provide links to other sites.  Reyna Equestrian Limited is not responsible for the privacy practices or content of other websites.

Changes

All changes to our privacy statement will be posted on this page.  It is recommended customers check here frequently to keep abreast of developments.

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