Here at Reyna Equestrian we want you to be happy with your purchase from us and so we try to make our returns process as easy as possible. In saying that there are obviously some provisos that need to be considered to ensure fairness for all parties.
Guarantees and Warranties
Reyna Equestrian Limited at times distributes goods on behalf of vendors. Specific warranty concerns will be addressed to the manufacturer via the vendor on the customer's behalf. Warranties are processed as RTB (return to base). Warranties and freight are the responsibility of the customer. Once the warranty issue has been addressed Reyna Equestrian Limited will then pay the return freight to the originally supplied customer delivery address. Any warranty supplied is not necessarily an instant replacement warranty.
Except where required by law or within these Terms and Conditions, Reyna Equestrian Limited is not liable for any claim in relation to any goods supplied to the customer.
Refunds or Faulty Goods
Where goods received are faulty please email firstname.lastname@example.org with a brief description of the problem, the invoice or order number and Reyna Equestrian Limited will supply a RA number (Return Authorisation number). The goods must then be returned in the original packaging with all original items and accessories supplied.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. The New Zealand Consumer Guarantees Act can be viewed at http://www.consumeraffairs.govt.nz/.
Non faulty goods may be returned for a refund of the purchase price less a 10% administrative fee, within 7 days of shipping, so long as the goods have not been tampered with, used, are in the original packaging and all original items/accessories are included. Reyna Equestrian Limited is unable to provide product replacement if the products have been tampered with, used, are not in the original packaging, all original items/accessories are not returned, are outside the 7 day refund period or outside the manufacturer's warranty period.
We cannot provide a refund, cancellation or exchange on customised, personalised goods, or goods sourced and ordered specifically for you. We are also unable to compensate for return parcels that are lost or damaged in transit. We suggest you take appropriate precautions if making a return by liaising with your local Post Office or courier.